Who We Are

Carolina Help Desk is your one stop shop for all your IT needs. We provide IT support and services to small and large businesses in the upstate South Carolina area. We are centrally located in Laurens, SC. We currently provide on-site support for the following counties. Abbeville, Anderson, Greenwood, Greenville, Laurens, McCormick, Newberry, Oconee, Pickens, Spartanburg and Union. We provide remote support to anyone in the US.

Specialties

Carolina Help Desk is your IT help desk. We provide service and support to small and large businesses. With 20 years experience in the IT business, we can solve your problems quickly and that saves you money. Our customers love our friendly and caring approach. Everyone doesn’t understand computers and technology. That’s why we take the time to explain things in non-technical terms that everyone can relate to. We provide service and support for all brands and makes of desktops, laptops, mobile devices and servers. We provide on-site and remote support. We also provide networking and premises wiring for data, telecom, audio and video. Please click here for a full listing of our services.

History – Established in 2003

Carolina Help Desk started out in 2003 helping small business owners in the upstate of South Carolina solve their IT problems. We started out using the industry’s Break-Fix model and approach. This simply means you break it and we fix it. Over the years we have adopted the Manged Services model and approach. Our Managed Services approach doesn’t wait until your system goes down and then you call us. We can monitor your system 24/7 and prevent issues before they can cause you down time.

Meet the Business Owner

Brian Padgett
Business Owner

Carolina Help Desk is owned and operated by Brian Padgett. Brian started Carolina Help Desk in 2003 to help small business owners with their IT needs and giving them their time back to focus on what’s most important, their business! Brian has over 20 years hands on experience in the IT industry. The most important thing is customer service and we get excited each time we help a small business owner with their IT needs.

Contact Us

We are here to help! Give us a call today.

Carolina Help Desk
(864) 681-0471
[email protected]

Introducing: Total Care Plus

Carolina Help Desk is proud to announce our latest service offering, Total Care Plus.

Total Care Plus is a fully Managed IT Service that uses enterprise level software to monitor and maintain your computer 24/7/365, taking care of the most important and often overlooked items of your computers and servers.

There’s no need for for small businesses to worry about having to hire costly IT employees to maintain your systems.  Total Care Plus provides the services and protection that your business needs to keep all your computers running fast and efficient.

Total Care Plus provides the following services:

Managed Anti-Virus / Anti-Malware Protection

Our Award Winning Enterprise Level Anti-Virus and Anti-Malware provides the very best protection against the latest viruses and malware, protecting your computer 24/7. We are immediately notified of any threats detected on your computer, allowing us to quickly take action if needed.

Patching – Software Updates

We keep all your computers up to date by scheduling and installing the latest verified Microsoft Updates and Third Party software updates like Adobe Reader, Java, Flash, etc. Keeping your computer up to date is the most effective way to keep it secure and protected.

Website Content Filtering

We automatically block blacklisted websites that are known to cause harm to your computer. We also provide custom filtering to block any website that employees may abuse, like Facebook, YouTube, etc.

Automated Cleaning

Our fully automated process scans your computer daily for temp files and junk files that slow down your computer. It then removes them freeing up space and system resources keeping your system running efficiently and alowing you and your employees to be more productful.

24/7 System Health Monitoring

We monitor your computer hardware 24/7 to proactively respond to issues like low hard drive space or failing hard drives, etc. allowing us to take immediate action so we can resolve the issue before it can cause you any delays or down time.

Remote Support

Total Care Plus includes instant remote support allowing us to resolve many of the most common computer issues. We can remotely connect to your computer with your permission and take control. Just sit back and watch while we work.

Unlimited Online Backup

Our Enterprise level backup solutions automatically backup the data that’s important to you and your business. No more waiting on tape drives or backup software to run. Just leave it to us. You will be notified daily on the progress of each backup set. We will monitor your backup logs daily and take action if there was a problem with the last backup. Breathe easy and sleep easy knowing your data is being protected.

Total Care Plus Packages

We have several Total Care Plus packages to choose from. Your sure to find the right package that fits your needs.

Contact Us

We are here to help! Give us a call today.

Carolina Help Desk
(864) 681-0471
[email protected]